If we need to cancel an order be sure you'll get an explanation and your money will be fully refunded. IMPORTANT! Here at SoyNutts Store we reserve the right to refuse any sale if we detect a fraudulent attempt or any risks for our staff/business. These prices often fluctuate and we cannot be sure which city will be affected so we can't make it an automatic process at checkout but we will be happy to explain should you be worried about anything ) We consider that a bit high for shipping so what we'll do is that we will refund the extras and send via Postal Service. Sometimesthere's an extra fee for certain areas that we cannot preventĮxample, Australia shipping is normally $45 with Fedex but there are some cities that are considered "Extended areas" where the cost would increase to $65 It’s always easier to refund when you pay with your card rather than PayPal so I advice to do that!ĮXCESSIVE COST OF SHIPPING - FedEx (Refunds).Keep it mind that these are international so the tax is a higher percentage than what you may be used to. Since every order has a Shopify tax charge (and PayPal if you chose that way) then I will refund you everything but a small amount to cover that transaction tax.
If you do it after long you may need to wait until we're approved of funds by PayPal If you are unsure about buying then DONT BUY!! That being said, if you want to cancel your order try to make it on the same day, it’ll make it easier to give a refund. CANCELLING ORDERSįirst of all, please think it through. However if the package seems unaltered please email us at encourage you to contact YOUR LOCAL OFFICE since its more than probable that it was the delivery person whom stole/opened your package. We’re very sorry but we had to take this decision. So we ask you to understand that if your product or part of it is stolen (opened packages) we cannot refund nor send a replacement. We’re securing the packages as best as possible to avoid accidental loses but we cannot control each courier. Unfortunately we cannot longer be responsible for missing products/stolen or opened. Here's the direct link to pay for new shippingįedEx (US/Canda only) $30 LOST/STOLEN ORDERS Note we will not refund shipping costs nor we’ll cover the new shipping. If your package gets returned to me I’ll send you an email to the one you provided for your order where you can pay for shipping or get refunded for the product. There are special conditions (preorders, not in hands and customized products) where the item is not in hand so the waiting time will be longer. I gotta prepare it and then it gets shipped. Packages are not sent immediately after your order.
Please allow 24 hours after getting the number to check. We ship the packages through FedEx and Mexpost and proceed tracking numbers to customers.ĭue to COVID-19 shipments may be slower in delivering.
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